Teen Communication

photojournal_034Communication is Key

Over the years, the Journey has been known for its high standards regarding communication with parents and referral sources. We believe that there is no such thing as too much communication. To that end, we utilize the most up to date technology in the field to keep our students safe and to keep families informed.

What is expected from our student’s parents?

  • Assist in the youth’s primary assessment by providing accurate background information
  • Actively participate in their teen’s treatment
  • Consult weekly with the therapist
  • Read the recommended books and articles
  • Aid in the construction of the aftercare plan
  • Participate in the teen’s therapy sessions through therapist assisted phone calls
  • Attend a two-day seminar at the end of the teen’s program
  • Attend the student’s graduation ceremony

Personal Parent Coordinator

Each parent is assigned a Personal Parent Coordinator (a PPC), whose job it is to help guide parents through every aspect of the program from enrollment to weekly updates to graduation and aftercare. The Personal Parent Coordinator is the parent’s primary contact and is available whenever needed.

Family Bridge

The Journey uses Family Bridge, a secure social media site designed for parents and treatment professionals to communicate in an effective manner. Through Family Bridge, parents can expect weekly updates, which include trail reports, blog notes, letters to and from the student, and up to date pictures. A secure login is provided so that only the designated people can view the information on the youth. Parents have complete control of who has access.

photojournal_039Letters facilitated through Family Bridge are the primary form of communication between parents and the student. Letters from the parent are printed weekly and delivered by the therapist to the student. Student letters are scanned and posted on the secure link for parents to read when they choose.

The therapist will schedule regular weekly sessions for consultation with the parents where they can ask questions and receive ideas about how to best help their teen. Parents are encouraged to study the same therapeutic/academic curriculum Guidebooks as their youth, as well as specifically identified books and articles that the therapist may recommend for their unique circumstances. As a result, the parents are active participants in their teen’s treatment.

Additionally, parents can communicate with their teen’s therapist by email as often as they want, and can also call if necessary. The youth have access to the therapist whenever needed, either in person, or over the phone. As the youth progresses through the program, and with the permission of the parents, the therapist may involve the parents in the therapy sessions with the youth by telephone.

Near the end of the program, the teen and parent, through the therapist will develop a plan for after the program, whether the teen is returning home, or transferring to a long-term program.


At graduation, the parents attend a two-day seminar with their teen to strengthen relationships, increase communication, and solidify post-graduation plans.

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